Returns, exchanges & refunds
7-day returns and exchanges
If something does not fit or is not what you expected, you can ask for an exchange or a return within 7 days of delivery.
Conditions
- The item is unworn, unwashed and unaltered, with all tags attached.
- It is returned in its original packaging.
- Items bought on final sale can be exchanged for size but not refunded.
Wrong, damaged or faulty items
Tell us within 48 hours of delivery with photos (an unboxing video helps). We arrange the pickup and send the correct item or a full refund, including delivery charges, at no cost to you.
Size exchanges
We exchange a different size or colour once per order, subject to stock. For a change of mind or size, the return delivery charge is paid by the customer and the new item is sent free.
How to start a return
- Message us on WhatsApp or email with your order number and the item.
- We confirm and share the return address or arrange a pickup.
- We inspect the item within 2 working days of receiving it.
Refunds for cash on delivery orders
COD orders are refunded by bank transfer, Easypaisa or JazzCash to an account in the customer's name, within 5–7 working days after the returned item passes inspection. Delivery charges are not refunded unless the item was wrong or faulty.
Refunds for card and online payments
Orders paid by debit or credit card or online transfer are refunded to the same card or account within 7–14 working days after inspection. The time the amount takes to show depends on your bank.
Cancellations
You can cancel free of charge until the order is dispatched. After dispatch, the return policy above applies.